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Tenant Frequently Asked Questions

Q: Can you hold a place before I apply?

A: Apartments can only be held after an application has been approved. After approval there is a 2 business day hold during which the deposit can be made.

Q: Is the deposit refundable?

A: The deposit is refundable up until the lease is signed.

Q: Who needs a cosigner?

A: A co-signer might be required if the applicant(s) credit score, income and/or rental history doesn’t meet our requirements.

Q: You have a property I want to rent. How do I apply?

A: Our team can be reached at 978.927.3690 or by email at

Q: How do I pay rent?

A: The Tenant Portal is a useful tool that allows you to both pay online and submit service requests.

Q: I want to move out, but my roommate wants to stay. What do I do?

A: A Roommate Release Form must be signed and completed by both parties.

Q: My lease expiration is coming and I want to move out. What do I do?

A: We require 60-day written notice via email or written letter.

Q: Who is responsible for paying for repairs & maintenance requests?

A: Our maintenance team is equipped for any and all maintenance scenarios. A large majority of any related costs are covered by us.